Shipping & Pickup FAQ

Everything you need to know to get your hands on the goods!

 

 

Where do you ship?

  • We ship to all Canadian Provinces & Territories.
  • We do not ship internationally at this time.

 

Are you still shipping even with Covid-19?

  • Yes, we are still shipping!
  • We have put sanitary measures in place and are working hard to get you your orders!

 

What shipping options are available for Canada?

  • Canada Post
    • This option is valid for all Canadian addresses.
    • Choose this option at checkout.
    • Options of Expedited and Xpresspost.
    • Unfortunately, this option is not available for fresh florals. 
  • BoxKnight
    • This option is only available for addresses within the Island of Montreal, Laval, and the South Shore.
    • Choose this option at checkout
    • Montreal & West Island: $12.00.
    • Laval & South Shore: $14.00.

 

What items qualify for Canada Post shipping?

  • Unfortunately fresh florals do not qualify, but everything else does!
    • Plants
    • Planters
    • Books
    • Essential Oils & Candles
    • Handmade Items
    • Plant Accessories
    • Cute Combos
    • Greeting Cards
    • Home Decor & Art

 

What items qualify for BoxKnight shipping?

  • All items qualify!
    • Plants
    • Fresh Florals
    • Planters
    • Books
    • Essential Oils & Candles
    • Handmade Items
    • Plant Accessories
    • Cute Combos
    • Greeting Cards
    • Home Decor & Art

 

What are the shipping prices?

  • Shipping is a flat rate, but varies by province/territory or local Montreal sector

  • BoxKnight local delivery prices are listed below by area:
    • Montreal & West Island: $12
    • Laval & South Shore: $14
  • Canada Post Expedited prices by province are listed below:
    Xpresspost rates can be calculated at checkout.
    • Quebec: $18
    • Ontario: $22
    • Alberta: $34
    • British Columbia: $34
    • Manitoba: $32
    • New Brunswick: $26
    • Newfoundland and Labrador: $34
    • Nova Scotia: $26
    • Prince Edward Island: $26
    • Saskatchewan: $34
    • Northwest Territories: $34
    • Yukon: $26
    • Nunavut: $34

 

When do you ship and how long does it take?

  • BoxKnight
    • Orders placed before 4:00 pm EST will ship the next day. Orders placed after 4:00 will ship the day after.
    • BoxKnight specialises in afternoon and evening deliveries.
    • Your order may arrive any time between 11:00 AM - 9:00 PM, however, please note that they usually arrive later in the day.
    • Unfortunately at this time, we cannot provide tracking information. If you require information about your local delivery please call 1-888-694-4620 and have your order number ready!
    • Please note that national and provincial holidays may be cause for delays without prior notice. 

  • Canada Post
    • Plants are shipped on Mondays to prevent packages from sitting over the weekend in transit
    • Orders destined for Montreal, Ottawa, and Toronto may ship out on Tuesdays
    • General transit estimate: Please note that shipping times vary and may be delayed due to COVID-19:
      Expedited: 5 - 10 business days
      Xpresspost: 3 - 5 business days
    • You will be provided with tracking information via email.
    • Please note that national and provincial holidays may be cause for delays without prior notice. 

      ***Please note that Saturday Midnight EST is the cutoff for same-week shipments via Canada Post. Orders placed after Saturday Midnight will ship the following Monday.

 


Can I pick up my order?

  • Yes, you can!
    • Choose this option at checkout.
    • You will receive an email notification when your order is ready to be picked up.
    • Please call us (514-694-4620) when you're on your way and we will bring your order out on your arrival.
    • We are located in the West Island of Montreal at 49A Donegani, Pointe-Claire.
    • We thank you in advance for respecting a distance of 2 metres from the door. Stay Safe!

 

How are plants packaged for shipping?

  • Plants are packed in recyclable paper sleeves.
  • Shredded wood fibres or shredded paper is used to cover the soil to prevent soil loss. This can be composted after unwrapping your plants.
  • Products are arranged in boxes for their journey, insulated and padded with unbleached paper or bubble wrap where necessary.
  • If packing peanuts are used, they are starch-based and will dissolve with water!

 

Still have questions? Reach out at [email protected]!